Physical access to SVL and NICE offices are restricted to authorised personnel using personal electronic identification cards. Physical access methods, procedures and controls have been implemented to help prevent unauthorised access to data, assets and restricted areas. SVL and NICE recognise the significance of physical security controls as a key component in its overall security program. Information security policies and processes Our support is ongoing and for the long term, not just the project. This includes intuitive help based on the current screen selection. Support, additional days can be provided.įull user documentation is available as soft or hard copy and also embedded into the system software for ease of access. Provided as standard and should the customer need additional go-live Go live and post deployment support is also There are typically two workshops where the customer is guided to buildĪnd configure the product. Training is 'Train the Trainer' based, to enable additional training to be conducted internally. The training is consultative and promotes knowledge transfer through hands on exercises and relevant support e.g. Training workshops are provided on site (although can be delivered remotely if preferred) and delivered by by our experienced Workforce Management Consultants, all with extensive resource planning backgrounds. Training and support all the way through the whole process from pre-sale Our experienced Consultants within our WFM practice provide advice, Compliance to latest GDPR enforcement, labour/union rules by configuration.Desktop/Mobile portal enabling engagement by offering time off/bidding/performance/chat/preferences.Maximum up-time by monitoring system issues, high availability & resiliency.Enable agents to view adjust/trade schedules and respond to opportunities.Track staff/performance data throughout the day making proactive SLA adjustments.Multi-skill simulation addressing complexities of multi-skilled, multi-channel environments.Real-time change notifications and reminders.Up-to-the-moment graphical activity view, comprehensive reporting and analysis tools.Create optimal schedules, reduce costs, increasing efficiencies while meeting SLA.Accurately calculate resource requirements across the entire enterprise.Experienced WFM professionals to provide full consultancy and support wrap.Extensive reporting suite/user defined data extraction and import tool.High Availability, DR & Real-time diagnostics.Workforce management employee selfservice tools including absence management, shift swaps.
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